1. Scope and data controller
This Privacy Policy applies to protek-tech.com, communications initiated through the website, and advertising or social-media interactions that link to this policy.
For this policy, “Protek,” “Protek Group,” “we,” “us” or “our” means Jiangxi Protek Electronic Co., Ltd. (江西普罗泰克电子商务有限公司), located in Nancheng County, Fuzhou City, Jiangxi Province, China. We are the controller of personal information described in this policy, except where a third-party service acts as a separate controller under its own privacy policy.
2. Information we collect
Information you provide
- Contact details, such as your name, business email address, telephone or WhatsApp number, country or region, company and job role.
- Project and commercial information, such as product requirements, drawings, specifications, target quantities, budgets, delivery timelines and quotation history.
- Communications and files you choose to send by email, WhatsApp, Cal.com or another channel.
- Any other information you voluntarily provide when requesting a quote, arranging a call, visiting us or working with us.
Information collected automatically
When you use our website, we and our service providers may automatically collect IP address, approximate location, browser and device type, operating system, language, referring page or advertising campaign, pages viewed, links clicked, and visit date and time. We may also receive cookie identifiers and similar technical identifiers.
Our site stores your selected language in browser local storage under protekLang. This is used to remember your language preference.
Information from other sources
We may receive business contact or campaign information from advertising platforms, social-media services, referrals, trade platforms, service providers and publicly available business sources, where permitted by law.
3. How and why we use information
We use personal information to:
- Respond to inquiries, prepare quotations, evaluate project feasibility and arrange meetings.
- Provide product development, engineering, tooling, manufacturing, quality-control, delivery and customer-support services.
- Manage supplier and customer relationships, contracts, payments, records and legal obligations.
- Operate, secure, troubleshoot and improve our website and services.
- Measure website traffic, campaign performance and conversions, and improve the relevance of our advertising.
- Send relevant business follow-ups or marketing communications where allowed by law. You may opt out at any time.
- Prevent fraud, misuse, security incidents or infringement of our rights and the rights of others.
Where required, we rely on one or more legal bases: your consent; steps requested before entering into a contract; performance of a contract; our legitimate interests in operating and developing our business; and compliance with legal obligations.
4. Cookies, analytics and advertising technologies
Google Analytics
We use Google Analytics 4 to understand website traffic and interactions. Google Analytics may use first-party cookies, including _ga and _ga_*, and collect device, browser, approximate location, referral and interaction data. Google explains its practices in its Privacy Policy. You can also use the Google Analytics Opt-out Browser Add-on.
Cloudflare
Cloudflare provides website delivery, security and web analytics. It may process IP address, request and device information, security signals and website performance data to deliver and protect the site. See the Cloudflare Privacy Policy.
Meta and Facebook advertising
When we run ads on Facebook or Instagram, Meta may provide us with aggregated campaign reports and information about actions taken after an ad click. If we enable Meta Business Tools such as the Meta Pixel or Conversions API, Meta may collect or receive information from this website, including page URL, referring URL, browser and device information, IP address, Meta cookies or click identifiers, and events such as page views or contact actions. Meta may use that information to provide measurement services and to target and deliver ads in accordance with the Meta Privacy Policy.
You can manage how Meta uses information for advertising in your Meta Ad Preferences. You can also control or delete cookies through your browser. Blocking cookies may affect site functionality or measurement. Where applicable law requires consent for non-essential cookies or advertising technologies, we will request that consent.
5. How we share information
We may share personal information only as reasonably necessary with:
- Our affiliated companies, manufacturing facilities, project personnel and approved suppliers involved in your inquiry or project.
- Service providers supporting website hosting and security, analytics, email, communications, scheduling, customer support, document storage, logistics, payments and professional advice.
- Google, Cloudflare and, when advertising tools are enabled, Meta, as described above.
- WhatsApp/Meta when you choose to contact us through WhatsApp, and Cal.com when you choose to schedule a meeting. Their own terms and privacy policies govern their independent processing.
- Government authorities, regulators, courts or other parties when required by law or reasonably necessary to protect rights, safety and security.
- A buyer, investor or successor in connection with a merger, financing, reorganization or transfer of all or part of our business, subject to appropriate safeguards.
We do not sell personal information for money. Our use of some analytics or advertising technologies may be considered “sharing,” “targeted advertising” or a “sale” under certain U.S. state laws. Where those laws apply, you may request to opt out by contacting us.
6. International data transfers
Protek is based in China and works with customers and service providers internationally. Your information may therefore be processed in China, the United States and other countries where our affiliates or service providers operate. Data-protection laws may differ from those in your country. Where required, we use appropriate contractual or other lawful safeguards for cross-border transfers.
7. Data retention and security
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including the duration of an inquiry or project, normal business follow-up, warranty or quality matters, dispute resolution, recordkeeping and legal obligations. Retention periods vary depending on the type of record, the relationship and applicable law. We delete, anonymize or securely isolate information when it is no longer required.
We use reasonable administrative, technical and physical safeguards designed to protect personal information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.
8. Your privacy rights and choices
Depending on your location and applicable law, you may have the right to request access to, correction of or deletion of your personal information; restrict or object to processing; obtain a portable copy; withdraw consent; or opt out of marketing, targeted advertising, sale or sharing. You may also have the right to appeal a decision or complain to your local data-protection authority.
To exercise a right, email [email protected] with the subject “Privacy Request.” Please describe your request and the country or region where you live. We may need to verify your identity before acting. We will not discriminate against you for exercising a legal privacy right.
To stop business marketing messages, use any unsubscribe method provided or reply asking us to stop. Service, quotation or project communications may continue where necessary.
9. Children’s privacy
Our website and manufacturing services are intended for businesses and adults. They are not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can review and delete it as appropriate.
10. Third-party websites
Our website links to third-party services such as WhatsApp, Facebook, LinkedIn, YouTube and Cal.com. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information.
11. Changes to this policy
We may update this Privacy Policy to reflect changes in our practices, services, technologies or legal obligations. The revised policy will be posted on this page with a new effective date. Material changes may also be communicated through another appropriate channel.
12. Contact us
If you have a privacy question, request or complaint, contact:
Jiangxi Protek Electronic Co., Ltd.
Brand: Protek Group
Nancheng County, Fuzhou City, Jiangxi Province, China
Email: [email protected]
WhatsApp / Phone: +86 15079234381